Customer Service

Customer Service in Health Care…It DOES Exist!!

Imagine calling a doctor’s office for the first time and being greeted with an enthusiastic voice from a smiling, happy receptionist.  It happens every day at Family Foot & Ankle Specialist. In a world where customer service seems to be deteriorating along with the economy and consumer expectations, one podiatry practice sees this as an opportunity to stand apart from the rest and set new standards in healthcare customer service.

 “I have never been to an office where the staff is so happy and efficient.”  This is a phrase that is commonly heard in the office even on the busiest of days.  Each member of the staff is expertly trained in their respective area, as well as cross-trained to maintain a smooth flow and a stress free environment for each and every patient. They work seamlessly with the doctors to ensure the patient has a pleasant experience as well as receives the best medical care possible.  From cleaning the snow off of your car, to explaining how your insurance plan works, Family Foot & Ankle Specialists will go above and beyond to make you feel special and that you are ALL that matters during your visit.